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redBus provides online bus ticketing through its [https://en.wikipedia.org/wiki/RedBus site iOS] and [https://en.wikipedia.org/wiki/Android_(operating_system) Android] apps. redBus India has its headquarters in Bangalore. It acts as a hub for a network that includes more than 3500 bus companies from [https://en.wikipedia.org/wiki/India India], [https://en.wikipedia.org/wiki/Malaysia Malaysia], [https://en.wikipedia.org/wiki/Indonesia Indonesia], [https://en.wikipedia.org/wiki/Singapore Singapore], [https://en.wikipedia.org/wiki/Peru Peru] and [https://en.wikipedia.org/wiki/Colombia Colombia]. It claims to be responsible for over 180 million trips and has a customer base in excess of 20 million.
redBus is an online platform that facilitates bus ticket booking through its [https://en.wikipedia.org/wiki/RedBus website] and mobile applications for  [https://en.wikipedia.org/wiki/IOS iOS] and [https://en.wikipedia.org/wiki/Android_(operating_system) Android]. Based in Bangalore, redBus is operating across six countries:  [https://en.wikipedia.org/wiki/India India], [https://en.wikipedia.org/wiki/Malaysia Malaysia], [https://en.wikipedia.org/wiki/Singapore Singapore], [https://en.wikipedia.org/wiki/Indonesia Indonesia], [https://en.wikipedia.org/wiki/Peru Peru] and [https://en.wikipedia.org/wiki/Colombia Colombia]. redBus provides comprehensive online bus ticketing, train ticket booking and taxi services across India for seamless intercity and intracity travel. [https://www.redbus.my/ redBus Malaysia] and [https://www.redbus.sg/ redBus Singapore] go beyond bus ticketing by providing ferry ticket bookings as well as suggestions of top attractions, sightseeing opportunities and things to do, making redBus an all-in-one solution for transportation and travel planning needs. redBus serves Indonesia, Peru and Colombia by providing convenient bus ticketing services across major cities and regions.


In 2013, redBus acquired the [https://en.wikipedia.org/wiki/Ibibo Ibibo] Group. In 2017, [https://en.wikipedia.org/wiki/MakeMyTrip MakeMyTrip] acquired the Ibibo Group.
==History==
redBus was established by Phanindra Sama, Sudhakar Pasupunuri and Charan Padmaraju of [https://en.wikipedia.org/wiki/BITS_Pilani Birla Institute of Technology and Science] with an initial investment of Rs 500,000 and by partnering with travel agents to enable seat reservations on its platform. Soon thereafter, it was selected for the [https://tie.org/ TiE] Entrepreneurship Acceleration Program, which provided mentorship and business guidance.


redBus was established in 2006 by Phanindra, Sudhakar, and Charan, engineers from the [https://en.wikipedia.org/wiki/BITS_Pilani Birla Institute of Technology and Science] and former colleagues. The founders invested Rs 500,000 in order to begin operations in 2006. They partnered with travel agents in order to make seat reservations on the redBus website. In the same calendar year, the company was chosen for the [https://tie.org/ TiE]Acceleration Program, where it was mentored in several aspects of business.
redBus was acquired in 2013 by [https://en.wikipedia.org/wiki/Ibibo Ibibo] Group, a subsidiary of [https://en.wikipedia.org/wiki/South_Africa South Africa]-based Naspers before ultimately being purchased by [https://en.wikipedia.org/wiki/MakeMyTrip MakeMyTrip] in 2017. Prakash Sangam was appointed to redBus as [https://en.wikipedia.org/wiki/Chief_executive_officer Chief Executive Officer] in 2014. Prior to that, he held leadership roles with [https://en.wikipedia.org/wiki/Info_Edge Info Edge India], managing platforms such as Shiksha.com and .[http://jeevansathi.com Jeevansathi.com]


redBus is currently offering services in six countries, including India, Malaysia, Indonesia, Singapore, Peru and Colombia. It offers a wide range of services to suit the needs of travelers. In India, Indonesia, Peru and Colombia, redBus offers bus tickets, train reservations and cab services in order to efficiently connect cities. [https://www.redbus.my/ redBus Malaysia] and [https://www.redbus.sg/ redBus Singapore] offer curated travel experiences in the "Things to Do' category. It includes local attractions, exciting activities and sightseeing spots. This comprehensive guide helps travelers enhance their trips by exploring these. redBus offers seamless travel solutions for all of its countries, whether it's daily commutes or immersive experiences.
==Operations and Services==
==Overview==
redBus has collaborated with various organizations to enhance its services. These include state transport corporations, travel insurance providers and platforms like [https://en.wikipedia.org/wiki/India Amazon India] for ticket booking.
In 2014, Prakash Sangam was appointed as the [https://en.wikipedia.org/wiki/Chief_executive_officer Chief Executive Officer] of the company. He had previously been the [https://en.wikipedia.org/wiki/Vice_president#In_business Executive Vice-President] of [https://en.wikipedia.org/wiki/Info_Edge Info Edge India] (Naukri Group) and headed Shiksha.com and [http://jeevansathi.com Jeevansathi.com].
In 2014, they partnered with Rajasthan State Road Transport Corporation (RSRTC) to offer online booking for state-run buses. And then, in 2019, they introduced ride-sharing with pools in Bengaluru, Pune and Hyderabad, allowing users to share commutes by carpooling to work each day.  
[https://www.redbus.in/ redBus]was quick to respond during the COVID-19 pandemic by offering "vaccinated bus services" in order to increase passenger safety. redBus and  [https://en.wikipedia.org/wiki/Google_Maps Google Maps] have also collaborated to showcase intercity bus routes with time and date details, providing better user experiences and trip planning capabilities.


In the same year, redBus announced a partnership with the [https://en.wikipedia.org/wiki/Rajasthan_State_Road_Transport_Corporation Rajasthan State Road Transport Corporation] (RSRTC), following which it started offering RSRTC bus tickets on its portal. The company also announced a collaboration with Rajasthan State Road Transport Corporation, which led to the launch of RSRTC tickets on its portal.
==Funding==
redBus raised its initial funding round in 2007 when SeedFund contributed half a million. Subsequent funding rounds included $2.5 million from Inventus Capital Partners and Seed Fund in 2009, then another $6.5 million round from Helion Venture Partners, SeedFund, and Inventus Capital in 2011.


In June 2019, redBus launched ride-sharing operations – rPool – in Bengaluru. Pune, and Hyderabad. rPool allows ride-givers and ride-takers to pool their vehicles. On 26 November 2019 redBus and [https://en.wikipedia.org/wiki/India Amazon India] launched a service for bus ticket booking on Amazon.
==Awards & Recognition==
redBus has received multiple honours and recognition, such as:


During Covid redBus announced rollout of vaccinated bus services to make traveling during covid secure. It has also collaborated with [https://en.wikipedia.org/wiki/Google_Maps Google Maps] to showcase bus time and schedules to enhance user experience.
*Inclusion in Fast Company’s list of the 50 most innovative companies worldwide in 2012.
==Funding==
*The Global Mobile Innovation Award by Eyefortravel in 2014.
*SeedFund, as well as undisclosed investors, provided redBus with its first round of funding in 2007. SeedFund invested $500,000, while other investors contributed the remaining $500,000 to the company.
*In 2009, the company received funding of $2.5 million from Inventus Capital Partners and Seed Fund, as well as other unnamed investors.
*In 2013, redBus, a subsidiary company of [https://en.wikipedia.org/wiki/South_Africa South Africa]’s Naspers, was acquired by Ibibo Group.
==Recognition and Awards==
*Fast Company named us one of the 50 most innovative companies around the globe in 2012.
*Eyefortravel 2014: Global Mobile Innovation Award
*The award for the Most Innovative Company in 2014 was given by [https://en.wikipedia.org/wiki/Business_Standard Business Standard]
*The award for the Most Innovative Company in 2014 was given by [https://en.wikipedia.org/wiki/Business_Standard Business Standard]
*IBC InfoMedia 2015: "The Most Trusted Brand"
*Recognition as the "Most Trusted Brand" in the online travel category by IBC InfoMedia in 2015.
*Brand Trust Report India Study 2015: According to the Brand Trust Report India Study 2015, the most trusted brand is in the online travel category. It also ranks 13th in overall rankings.
 
==Criticism & Challenges==
RedBus has seen rapid expansion yet still faces unique challenges operating in an intensely competitive market that requires them to maintain service reliability, ensure customer satisfaction and navigate regulatory requirements in multiple countries.

Latest revision as of 08:48, 29 January 2025

redBus is an online platform that facilitates bus ticket booking through its website and mobile applications for iOS and Android. Based in Bangalore, redBus is operating across six countries: India, Malaysia, Singapore, Indonesia, Peru and Colombia. redBus provides comprehensive online bus ticketing, train ticket booking and taxi services across India for seamless intercity and intracity travel. redBus Malaysia and redBus Singapore go beyond bus ticketing by providing ferry ticket bookings as well as suggestions of top attractions, sightseeing opportunities and things to do, making redBus an all-in-one solution for transportation and travel planning needs. redBus serves Indonesia, Peru and Colombia by providing convenient bus ticketing services across major cities and regions.

History

redBus was established by Phanindra Sama, Sudhakar Pasupunuri and Charan Padmaraju of Birla Institute of Technology and Science with an initial investment of Rs 500,000 and by partnering with travel agents to enable seat reservations on its platform. Soon thereafter, it was selected for the TiE Entrepreneurship Acceleration Program, which provided mentorship and business guidance.

redBus was acquired in 2013 by Ibibo Group, a subsidiary of South Africa-based Naspers before ultimately being purchased by MakeMyTrip in 2017. Prakash Sangam was appointed to redBus as Chief Executive Officer in 2014. Prior to that, he held leadership roles with Info Edge India, managing platforms such as Shiksha.com and .Jeevansathi.com

Operations and Services

redBus has collaborated with various organizations to enhance its services. These include state transport corporations, travel insurance providers and platforms like Amazon India for ticket booking. In 2014, they partnered with Rajasthan State Road Transport Corporation (RSRTC) to offer online booking for state-run buses. And then, in 2019, they introduced ride-sharing with pools in Bengaluru, Pune and Hyderabad, allowing users to share commutes by carpooling to work each day. redBuswas quick to respond during the COVID-19 pandemic by offering "vaccinated bus services" in order to increase passenger safety. redBus and Google Maps have also collaborated to showcase intercity bus routes with time and date details, providing better user experiences and trip planning capabilities.

Funding

redBus raised its initial funding round in 2007 when SeedFund contributed half a million. Subsequent funding rounds included $2.5 million from Inventus Capital Partners and Seed Fund in 2009, then another $6.5 million round from Helion Venture Partners, SeedFund, and Inventus Capital in 2011.

Awards & Recognition

redBus has received multiple honours and recognition, such as:

  • Inclusion in Fast Company’s list of the 50 most innovative companies worldwide in 2012.
  • The Global Mobile Innovation Award by Eyefortravel in 2014.
  • The award for the Most Innovative Company in 2014 was given by Business Standard
  • Recognition as the "Most Trusted Brand" in the online travel category by IBC InfoMedia in 2015.

Criticism & Challenges

RedBus has seen rapid expansion yet still faces unique challenges operating in an intensely competitive market that requires them to maintain service reliability, ensure customer satisfaction and navigate regulatory requirements in multiple countries.

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