Arnab Sen
Arnab Sen is an Indian business operations expert and AI automation strategist for service delivery, with over twelve years of experience in global business process outsourcing (BPO), knowledge process outsourcing (KPO), and AI-enabled operations. He is known for designing scalable service delivery models, integrating automation and artificial intelligence into operational workflows, and managing complex global client engagements across multiple geographies.
Sen has worked extensively with organizations across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region. His professional focus includes operational transformation, workforce optimization, AI-driven process improvement, and governance-led service delivery within high-volume environments.
Early Career
Arnab Sen began his professional journey in 2014 at Transact Global BPO Services Pvt. Ltd. as a Customer Support Executive. His responsibilities included inbound customer support, sales-oriented campaigns, and non-voice email processes. This early exposure provided him with a strong foundation in customer experience management, service-level metrics, and operational discipline.
Through consistent performance and leadership capability, he progressed into supervisory and mid-management responsibilities, contributing to workforce planning, performance monitoring, escalation handling, and quality governance across multiple service lines.
Operations and Delivery Experience
Between 2016 and 2021, Sen played a key role in managing large-scale service delivery operations across contact center and back-office functions. His work involved operational planning, KPI management, cost optimization, and cross-functional coordination to ensure service continuity and performance compliance.
He contributed to budgeting exercises, manpower forecasting, business continuity planning, and process standardization initiatives aligned with organizational growth objectives.
Global Client Engagement
From 2023 to 2024, Sen was involved in managing international service delivery projects for clients in North America and Europe. He worked closely with global stakeholders across inbound, outbound, and email support channels and supported long-term client engagement through performance analytics, compliance reviews, and operational reporting.
During this phase, he also contributed to identifying expansion opportunities and strengthening operational frameworks to support account scalability.
AI-Enabled Service Delivery
In 2024, Arnab Sen joined Indivillage Tech Solutions, part of the Machani Group, where his work shifted strongly toward AI-led service delivery. He has been involved in designing and implementing AI automation strategies across data operations, model training support, data annotation, and computer vision workflows.
At Indivillage, Sen supports global delivery for clients including DoorDash (United States, Canada, and Australia), Amazon, Alegion, Overstory, FarmWise, and Taranis (Israel). His responsibilities include operational governance, AI quality frameworks, performance transparency, and automation-driven scalability.
Expertise
Arnab Sen is a Lean Six Sigma Black Belt–certified professional with expertise in operational excellence, process reengineering, cost optimization, and performance analytics. He is experienced in applying Generative AI tools and enterprise platforms such as Microsoft 365 Copilot to enhance reporting, workforce productivity, and decision-making.
He has led large multi-skilled teams and is recognized for implementing structured governance models, driving efficiency improvements, and maintaining stable delivery in complex operational environments.
Education and Certifications
Sen holds a Bachelor of Business Administration (BBA) from Glocal University and a Diploma in Electrical & Electronics Engineering. His professional credentials include Lean Six Sigma Black Belt, Agile and Scrum methodologies, AI-focused leadership programs, customer service excellence, and project management certifications.
Professional Interests
Outside core operations, Arnab Sen has an interest in digital platforms, website development, CRM systems, and workflow automation. He actively engages in continuous professional development related to leadership, AI adoption, and operational strategy.
Frequently Asked Questions
Who is Arnab Sen? Arnab Sen is an Indian business operations expert and AI automation strategist for service delivery with extensive experience in global BPO, KPO, and AI-enabled operations.
What is Arnab Sen known for? He is known for building scalable global service delivery models, implementing AI-driven automation frameworks, and optimizing operational performance across international client accounts.
What industries has Arnab Sen worked in? He has worked across business process outsourcing, knowledge process outsourcing, AI services, data operations, and technology-enabled service delivery.
Which countries has Arnab Sen handled operations for? He has managed operations and client engagements across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region.
Is Arnab Sen involved in AI and automation strategy? Yes. He actively works on AI automation strategies for service delivery, including workflow automation, AI data operations, quality governance, and scalability optimization.
Where is Arnab Sen based? Arnab Sen is based in Bangalore, India.
Does Arnab Sen have an official website? Yes. His official website is https://thearnabsen.com.