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|title=Arnab Sen
|title=Arnab Sen
|title_mode=append
|title_mode=append
|keywords=Arnab Sen, Arnab Sen bio, Arnab Sen wikibio, Arnab Sen wiki, Arnab Sen biography, Arnab Sen wikiflux
|keywords=Arnab Sen, Arnab Sen biography, Arnab Sen wiki, Arnab Sen profile, Arnab Sen business operations expert, Arnab Sen AI automation
|description='''Arnab Sen''' is an Indian Senior Operations Manager known for global BPO & KPO operations, AI-led automation, and large-scale service delivery leadership.
|description='''Arnab Sen''' is an Indian business operations expert and AI automation strategist for service delivery, known for global BPO & KPO operations and AI-enabled service delivery leadership.
|image= Arnab Sen.jpeg
|image=Arnab Sen.jpeg
|image_alt=arnabsen.jpeg
|image_alt=Arnab Sen profile image
}}
}}


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|title=Arnab Sen [[file:Verified.png]]
|title=Arnab Sen [[file:Verified.png]]
|full_name=Arnab Sen
|full_name=Arnab Sen
|image= Arnab Sen.jpeg
|image=Arnab Sen.jpeg
|nationality=Indian
|nationality=Indian
|profession=Senior Operations Manager
|profession=Senior Operations Manager
|known_for=Global BPO & KPO Operations, AI-Led Automation, Process Optimization
|knownfor=Business Operations Strategy, AI Automation for Service Delivery, Global BPO & KPO Operations
|years_active=2014 – Present
|yearsactive=2014–present
|industry=BPO, KPO, AI Services, Operations Management
|industry=BPO, KPO, AI Services, Operations Management
|organization=Indivillage Tech Solutions (Machani Group)
|organization=Indivillage Tech Solutions (Machani Group)
Line 23: Line 23:
|location=Bangalore, India
|location=Bangalore, India
}}
}}
'''Arnab Sen''' is an Indian business operations expert and AI automation strategist for service delivery, with over twelve years of experience in global business process outsourcing (BPO), knowledge process outsourcing (KPO), and AI-enabled operations. He is known for designing scalable service delivery models, integrating automation and artificial intelligence into operational workflows, and managing complex global client engagements across multiple geographies.


'''Arnab Sen''' is an Indian senior operations leader with over twelve years of experience in global business process outsourcing (BPO), knowledge process outsourcing (KPO), and AI-enabled service delivery. He is widely recognized for his expertise in operational transformation, AI-driven automation, and large-scale team leadership across multiple international markets.
Sen has worked extensively with organizations across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region. His professional focus includes operational transformation, workforce optimization, AI-driven process improvement, and governance-led service delivery within high-volume environments.


Sen has played a key role in building scalable, high-performance service models for global clients across the United States, United Kingdom, Canada, Australia, Israel, and the APAC region. With a strong foundation in Lean Six Sigma and Agile project management, he is known for aligning operational excellence with business growth, client satisfaction, and technology-led innovation.
==Early Career==
Arnab Sen began his professional journey in 2014 at Transact Global BPO Services Pvt. Ltd. as a Customer Support Executive. His responsibilities included inbound customer support, sales-oriented campaigns, and non-voice email processes. This early exposure provided him with a strong foundation in customer experience management, service-level metrics, and operational discipline.


His career reflects consistent progression into senior leadership roles, managing complex operations, global stakeholders, and AI-integrated service lines while maintaining strong governance and performance standards.
Through consistent performance and leadership capability, he progressed into supervisory and mid-management responsibilities, contributing to workforce planning, performance monitoring, escalation handling, and quality governance across multiple service lines.


=='''Early Career and Professional Growth'''==
==Operations and Delivery Experience==
Arnab Sen began his professional journey in 2014 as a Customer Support Executive at Transact Global BPO Services Pvt. Ltd. His responsibilities included handling inbound customer support, sales-driven campaigns, and non-voice email processes. This early exposure to frontline service delivery provided him with a deep understanding of customer experience management, service-level metrics, and operational discipline.
Between 2016 and 2021, Sen played a key role in managing large-scale service delivery operations across contact center and back-office functions. His work involved operational planning, KPI management, cost optimization, and cross-functional coordination to ensure service continuity and performance compliance.


Through consistent performance and leadership capability, Sen progressed into roles such as Floor Supervisor, Team Leader, and Assistant Operations Manager. Between 2016 and 2019, he managed daily operational performance, monitored team KPIs, handled escalations, and coordinated with clients. During this period, he also contributed to project execution, workforce planning, quality governance, and continuous improvement initiatives.
He contributed to budgeting exercises, manpower forecasting, business continuity planning, and process standardization initiatives aligned with organizational growth objectives.


=='''Leadership Roles and Operational Impact'''==
==Global Client Engagement==
In 2019, Sen joined G7 CR Technologies India Pvt. Ltd., later rebranded as G7 Teleservices Pvt. Ltd., as Assistant Operations Manager. In this role, he was responsible for budgeting, cost variance analysis, workforce planning, and performance optimization. He worked closely with senior leadership and board members to support operational strategy, business continuity planning, and long-term organizational objectives.
From 2023 to 2024, Sen was involved in managing international service delivery projects for clients in North America and Europe. He worked closely with global stakeholders across inbound, outbound, and email support channels and supported long-term client engagement through performance analytics, compliance reviews, and operational reporting.


In 2021, he was promoted to Operations Manager, where he led large, multi-skilled contact center operations. His responsibilities included managing client KPIs, service-level agreements, quality benchmarks, and revenue targets. Sen oversaw peak retail operations, strengthened client engagement models, mentored operations managers, and drove continuous process improvements across multiple accounts. His leadership during this phase demonstrated strong commercial acumen, accountability for profit targets, and the ability to translate business strategy into operational execution.
During this phase, he also contributed to identifying expansion opportunities and strengthening operational frameworks to support account scalability.


=='''Global Operations and Client Engagement'''==
==AI-Enabled Service Delivery==
Between 2023 and 2024, Sen served as Operations Manager at Expertcallers Pvt. Ltd. (Flatworld Solutions Pvt. Ltd.), where he spearheaded international projects for clients in the United States, United Kingdom, and Canada. He acted as the primary point of contact for global brands including Capgemini America, Spectrum US, SEB Mortgage, and Global Brands Magazine.
In 2024, Arnab Sen joined Indivillage Tech Solutions, part of the Machani Group, where his work shifted strongly toward AI-led service delivery. He has been involved in designing and implementing AI automation strategies across data operations, model training support, data annotation, and computer vision workflows.


His scope covered end-to-end project lifecycle management across inbound, outbound, and email support channels. Responsibilities included contract negotiation, client expansion, performance analytics, dashboard reporting, compliance audits, and cross-functional collaboration with sales, marketing, and quality assurance teams. During this tenure, Sen played a key role in identifying new business opportunities and strengthening long-term client partnerships.
At Indivillage, Sen supports global delivery for clients including DoorDash (United States, Canada, and Australia), Amazon, Alegion, Overstory, FarmWise, and Taranis (Israel). His responsibilities include operational governance, AI quality frameworks, performance transparency, and automation-driven scalability.


=='''Senior Operations Leadership and AI Integration'''==
==Expertise==
In 2024, Arnab Sen joined Indivillage Tech Solutions (Machani Group) as Senior Operations Manager, marking a significant phase in his career focused on AI-led service transformation. In this role, he designs and implements global operational strategies, leads large cross-functional teams, and integrates advanced AI and automation solutions to reduce manual intervention and improve scalability.
Arnab Sen is a Lean Six Sigma Black Belt–certified professional with expertise in operational excellence, process reengineering, cost optimization, and performance analytics. He is experienced in applying Generative AI tools and enterprise platforms such as Microsoft 365 Copilot to enhance reporting, workforce productivity, and decision-making.


He manages a diverse portfolio of high-profile clients, including Doordash (United States, Canada, and Australia), Amazon, Alegion, Overstory, Farmwise, and Taranis (Israel). His work spans AI model training, data proofing, and computer vision services. Sen has been actively involved in launching new AI-driven service lines, revising revenue models, supporting business development initiatives, and ensuring zero-escalation delivery through robust governance frameworks and KPI management.
He has led large multi-skilled teams and is recognized for implementing structured governance models, driving efficiency improvements, and maintaining stable delivery in complex operational environments.


=='''Expertise and Professional Recognition'''==
==Education and Certifications==
Arnab Sen is a Lean Six Sigma Black Belt–certified professional with demonstrated expertise in process optimization, cost reduction, KPI analytics, and service excellence. He is skilled in leveraging Generative AI tools and Microsoft 365 Copilot to modernize customer service workflows and operational reporting.
Sen holds a Bachelor of Business Administration (BBA) from Glocal University and a Diploma in Electrical & Electronics Engineering. His professional credentials include Lean Six Sigma Black Belt, Agile and Scrum methodologies, AI-focused leadership programs, customer service excellence, and project management certifications.


Known for leading large teams of 500 to 1000 professionals, Sen has consistently driven productivity, employee engagement, and low attrition rates across organizations. His leadership style emphasizes accountability, data-driven decision-making, and sustainable operational growth.
==Professional Interests==
Outside core operations, Arnab Sen has an interest in digital platforms, website development, CRM systems, and workflow automation. He actively engages in continuous professional development related to leadership, AI adoption, and operational strategy.


=='''Education and Certifications'''==
==Frequently Asked Questions==
Sen holds a Bachelor of Business Administration (BBA) from Glocal University, Delhi, and a Diploma in Electrical & Electronics Engineering. His professional certifications include Lean Six Sigma Black Belt, Agile and Scrum methodologies, AI for organizational leaders, customer service excellence, and project management from globally recognized institutions.


=='''Personal Interests'''==
'''Who is Arnab Sen?'''
Outside his corporate leadership role, Arnab Sen has a strong interest in website and CRM design and maintains multiple personal and portfolio websites. He is actively engaged in continuous self-development through motivational content, leadership learning, and professional growth initiatives.
Arnab Sen is an Indian business operations expert and AI automation strategist for service delivery with extensive experience in global BPO, KPO, and AI-enabled operations.


=='''Social Links'''==
'''What is Arnab Sen known for?''' 
He is known for building scalable global service delivery models, implementing AI-driven automation frameworks, and optimizing operational performance across international client accounts.
 
'''What industries has Arnab Sen worked in?''' 
He has worked across business process outsourcing, knowledge process outsourcing, AI services, data operations, and technology-enabled service delivery.
 
'''Which countries has Arnab Sen handled operations for?''' 
He has managed operations and client engagements across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region.
 
'''Is Arnab Sen involved in AI and automation strategy?''' 
Yes. He actively works on AI automation strategies for service delivery, including workflow automation, AI data operations, quality governance, and scalability optimization.
 
'''Where is Arnab Sen based?''' 
Arnab Sen is based in Bangalore, India.
 
'''Does Arnab Sen have an official website?'''
Yes. His official website is https://thearnabsen.com.
 
==Social Links==
* [https://www.linkedin.com/in/ruparnab LinkedIn]
* [https://www.linkedin.com/in/ruparnab LinkedIn]


=='''External Links'''==
==External Links==
* [https://thearnabsen.com Official Website]
* [https://thearnabsen.com Official Website]
* [https://www.news8plus.com Portfolio Website]
* [https://thearnabsen.com/agentic-ai-and-the-indian-workforce-transformation/ Agentic AI and the Indian Workforce Transformation]
* [https://thearnabsen.com/resource-capacity-planner/ Resource Capacity Planner – AI-Based Operations Tool]
* [https://thearnabsen.com/ai-driven-operations-strategy/ AI-Driven Operations Strategy for Service Delivery]

Revision as of 07:09, 15 December 2025


Arnab Sen is an Indian business operations expert and AI automation strategist for service delivery, with over twelve years of experience in global business process outsourcing (BPO), knowledge process outsourcing (KPO), and AI-enabled operations. He is known for designing scalable service delivery models, integrating automation and artificial intelligence into operational workflows, and managing complex global client engagements across multiple geographies.

Sen has worked extensively with organizations across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region. His professional focus includes operational transformation, workforce optimization, AI-driven process improvement, and governance-led service delivery within high-volume environments.

Early Career

Arnab Sen began his professional journey in 2014 at Transact Global BPO Services Pvt. Ltd. as a Customer Support Executive. His responsibilities included inbound customer support, sales-oriented campaigns, and non-voice email processes. This early exposure provided him with a strong foundation in customer experience management, service-level metrics, and operational discipline.

Through consistent performance and leadership capability, he progressed into supervisory and mid-management responsibilities, contributing to workforce planning, performance monitoring, escalation handling, and quality governance across multiple service lines.

Operations and Delivery Experience

Between 2016 and 2021, Sen played a key role in managing large-scale service delivery operations across contact center and back-office functions. His work involved operational planning, KPI management, cost optimization, and cross-functional coordination to ensure service continuity and performance compliance.

He contributed to budgeting exercises, manpower forecasting, business continuity planning, and process standardization initiatives aligned with organizational growth objectives.

Global Client Engagement

From 2023 to 2024, Sen was involved in managing international service delivery projects for clients in North America and Europe. He worked closely with global stakeholders across inbound, outbound, and email support channels and supported long-term client engagement through performance analytics, compliance reviews, and operational reporting.

During this phase, he also contributed to identifying expansion opportunities and strengthening operational frameworks to support account scalability.

AI-Enabled Service Delivery

In 2024, Arnab Sen joined Indivillage Tech Solutions, part of the Machani Group, where his work shifted strongly toward AI-led service delivery. He has been involved in designing and implementing AI automation strategies across data operations, model training support, data annotation, and computer vision workflows.

At Indivillage, Sen supports global delivery for clients including DoorDash (United States, Canada, and Australia), Amazon, Alegion, Overstory, FarmWise, and Taranis (Israel). His responsibilities include operational governance, AI quality frameworks, performance transparency, and automation-driven scalability.

Expertise

Arnab Sen is a Lean Six Sigma Black Belt–certified professional with expertise in operational excellence, process reengineering, cost optimization, and performance analytics. He is experienced in applying Generative AI tools and enterprise platforms such as Microsoft 365 Copilot to enhance reporting, workforce productivity, and decision-making.

He has led large multi-skilled teams and is recognized for implementing structured governance models, driving efficiency improvements, and maintaining stable delivery in complex operational environments.

Education and Certifications

Sen holds a Bachelor of Business Administration (BBA) from Glocal University and a Diploma in Electrical & Electronics Engineering. His professional credentials include Lean Six Sigma Black Belt, Agile and Scrum methodologies, AI-focused leadership programs, customer service excellence, and project management certifications.

Professional Interests

Outside core operations, Arnab Sen has an interest in digital platforms, website development, CRM systems, and workflow automation. He actively engages in continuous professional development related to leadership, AI adoption, and operational strategy.

Frequently Asked Questions

Who is Arnab Sen? Arnab Sen is an Indian business operations expert and AI automation strategist for service delivery with extensive experience in global BPO, KPO, and AI-enabled operations.

What is Arnab Sen known for? He is known for building scalable global service delivery models, implementing AI-driven automation frameworks, and optimizing operational performance across international client accounts.

What industries has Arnab Sen worked in? He has worked across business process outsourcing, knowledge process outsourcing, AI services, data operations, and technology-enabled service delivery.

Which countries has Arnab Sen handled operations for? He has managed operations and client engagements across the United States, United Kingdom, Canada, Australia, Israel, and the Asia-Pacific region.

Is Arnab Sen involved in AI and automation strategy? Yes. He actively works on AI automation strategies for service delivery, including workflow automation, AI data operations, quality governance, and scalability optimization.

Where is Arnab Sen based? Arnab Sen is based in Bangalore, India.

Does Arnab Sen have an official website? Yes. His official website is https://thearnabsen.com.

Social Links

External Links

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